FAQs

Glad to meet you! We are Pawsitive Market Co. (pawsitivemarket.store). Our mission is to give our customers the chance to buy high-quality products, all from one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that will not leave you wishing for more!

We ship directly from multiple warehouses as soon as the order is processed.

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery times to the US usually take 2-6 business days 

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company's website with your tracking number (for example UPS, USPS, etc.) or by using universal tracking websites like 17track.net.

Please contact us with your order number as soon as possible so we can check and boost the delivery process. You can email us at support@pawsitivemarket.store or use the Contact Us page on our website.

If you receive damaged merchandise, please take a picture and email it to us at support@pawsitivemarket.store right away. We will only replace damaged goods within 48 hours of your order's delivery.

Sure! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at support@pawsitivemarket.store or use our Contact Us page. Your refund will be automatically processed as soon as the order returns to our warehouse.